Frequently Asked Questions
Discover the answers to your frequently asked questions about The Club
Slay Bae is your dream wardrobe on rotation β¨
We're a fashion rental subscription for girls who love serving looks without buying a whole new outfit every weekend. Pick your pieces, wear them, send them back, repeat π
No washing. No dry cleaning. No outfit guilt.
Absolutely! You can rent any available dress as a one-off without a membership. Simply select the dress you love and choose the one-off rental option at checkout.
If you plan on renting more than once, yes. Members receive better value through monthly credits and exclusive benefits, making each rental more affordable than paying for individual hires.
One-off rentals are perfect if you only need an outfit for a single occasion. Memberships offer better value with monthly credits, lower rental prices, free delivery and returns, professional cleaning, and exclusive member perks.
Yes! Professional cleaning is included with every rental, whether you're renting as a member or as a one-off.
Yes, every rental includes free UK delivery and a prepaid returns service.
One-off rentals are yours for 4 or 7 days, giving you plenty of time for your event before returning the item in the prepaid returns bag.
Of course! Many customers try a one-off rental first before joining the Club. Once you're ready, you can become a member to enjoy better value and exclusive perks on future rentals.
Super simple babe π
Choose your plan:
Β£25/month β 300 credits a month
Β£50/month β 800 credits a month
Β£100/month β 1800 credits a month
Keep your outfits for as long as you like while your subscription is active β¨
When you're ready for a switch-up, simply send your items back using the prepaid return label included in your parcel.
Not a chance, babe π
Every piece gets a proper professional clean from us, so all you need to do is rock your look and pop it back in the post when you're finished.
**Skip the washing machine, dry cleaning, stain treatments, or DIY fixes** β seriously, we handle all that. Just send it back as is and let us work our magic β¨
Yes girl π
We offer free delivery and free returns on all subscription orders.
Order before 12 PM for next-day delivery on eligible orders β¨
Sending back your order is super simple babe β¨
1. Pop your items back in the original box
2. Attach the prepaid return label
3. Send it back to us
Done! π
As long as you're subscribed, you've got time to return items at your own pace. No rush, no stress β just let us know when you're ready for your next order.
To keep your wardrobe fresh and flowing β¨, your rental slots remain active until items are returned to us.
If an item goes missing, is stolen, or isn't returned despite our follow-up attempts, a replacement charge will be applied to your account.
Don't panic babe π
Minor fashion mishaps happen β your membership includes cover for:
β’ Minor stains
β’ Small pulls
β’ General wear and tear
β’ Tiny rips or loose seams
Just let us know through our contact page and return the item as normal. Our repair team will handle the rest β¨
Please don't attempt DIY fixes β they can sometimes make things worse.
Our team is trained to handle stains, repairs, and fabric care professionally. Just send it back and we'll take care of it.
Some things sadly can't be fixed babe π
Membership does not cover:
β’ Significant damage
β’ Permanent staining caused by misuse
β’ Lost or stolen items
β’ Missing outfit pieces or accessories
In some cases, replacement fees of up to the item's retail value may apply.
If part of a set, accessory, or garment is missing and canβt be returned, a replacement fee may apply depending on the item.
Absolutely! π«
Its super easy - just click the pause or cancel button in your account
Cancel whenever you like, just make sure it's before your next billing date
Your membership remains active through the end of your current billing period.
Obsessed that you asked π
Yes β you choose the pieces you want from our available collection based on your subscription tier.
Always babe π
Every item is professionally cleaned, steamed, quality-checked, and ready to wear before it lands at your door.
Weβre working to serve as many baddies as possible β¨
Available sizing will always be shown on each product page
Need us? We got you π
Reach out anytime through our Contact Page and weβll get back to you as soon as possible.
or email theteam@slaybae.co.uk
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More sustainable then fast fashion
Kinder to the enviroment and your pocket
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Fast & Free Delivery and Returns
Doorstep delivery to most of the UK
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Return Worn
We clean all items so you don't have too
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Recyclable
All packaging is recyclable and eco conscious.
