Terms of Service

Last updated: 16 October 2026

Welcome to Slay Bae, your destination for beautiful preloved occasionwear.

At Slay Bae, we believe luxury fashion should be more accessible. We offer a carefully curated collection of preloved and selected unworn dresses, giving beautiful occasionwear a new chapter.

These Terms of Service explain the conditions that apply when you browse our website, purchase our products or visit our Dressing Room.

Please read them carefully before making a purchase.

1. About Slay Bae

This website is operated by Style Club Group Limited, trading as Slay Bae.

Business information

• Trading name: Slay Bae

• Legal company name: Style Club Group Limited

• Company number: 17286922

• Registered in: England and Wales

• Registered office: Milton Keynes Business Centre,  Foxhunter Drive, Linford Wood, Milton Keynes MK14 6GD

• Website: www.slaybae.co.uk

• Email: theteam@slaybae.co.uk

Throughout these terms, "we", "us" and "our" refer to Slay Bae. "You" and "your" refer to our customers and website visitors.

These terms apply alongside our Returns & Refunds Policy, Shipping Policy and Privacy Policy.

Nothing in these terms excludes or restricts your statutory consumer rights.

2. Our Products

Slay Bae specialises in premium preloved occasionwear, including dresses and other garments from a range of fashion brands.

Our collection includes previously owned garments and, where stated in individual listings, new or unworn items.

We take reasonable care to describe each garment accurately, including its brand, size, condition and any known imperfections.

Because many garments are preloved, they may have characteristics or signs of wear appropriate to their age, previous use and stated condition.

Any significant imperfections, alterations or defects known to us will be disclosed in the product description or photographs.

We recommend checking the garment's description, condition, label size and fit information before purchasing.

Colours may appear slightly different depending on your screen settings. However, our products must still correspond with their descriptions.

All garments must meet the standards required by applicable UK consumer law.

3. Garment Condition

We use condition descriptions to help customers understand the appearance and wear of each item.

These may include:

New With Tags: A garment that has not been worn and retains its original tags.

Like New: A garment presenting as new or virtually unworn, without noticeable signs of wear.

Excellent: A garment in excellent overall condition with minimal, if any, visible signs of previous wear.

Very Good: A well-maintained garment that may show minor signs of previous wear.

Good: A wearable garment that may show more noticeable signs of use, which will be described where relevant.

Condition assessments are based on our inspection of the individual garment.

Where an item has a specific known defect, we aim to describe it separately rather than relying solely on its general condition rating.

The age, price, description and disclosed condition of preloved garments are relevant to their expected quality. Our condition ratings do not exclude your statutory rights.

4. Product Availability

Many Slay Bae garments are unique pieces available in one size and quantity.

Adding an item to your shopping basket does not reserve it.

All purchases are subject to availability.

If an item becomes unavailable after you place an order, we will contact you and, where we cannot fulfil the order, provide a full refund of the amount paid for the unavailable item and any associated delivery charges.

We will not substitute another garment without your agreement.

5. Prices & Payment

All prices displayed on our website are in pounds sterling (GBP) unless otherwise stated.

Prices include applicable taxes. Delivery charges, where applicable, will be disclosed before you complete your purchase.

We accept the payment methods displayed at checkout.

Payments are processed securely through our ecommerce platform and payment service providers.

Where instalment or third-party payment options are available, those services may be subject to separate terms issued by the relevant payment provider.

We may change prices or introduce promotions from time to time. However, confirmed orders will not be subject to unilateral price increases.

Where we display an original recommended retail price (RRP) or a saving against an original retail price, this is intended as a comparison with the stated original retail reference price, not necessarily a price previously charged by Slay Bae.

We take reasonable steps to ensure that price comparisons and promotional claims are accurate and not misleading.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected garments.

After completing checkout, you will receive an order acknowledgement.

A contract for the sale of the goods is formed when we confirm acceptance of your order, normally through a dispatch confirmation or confirmation that your order is ready for collection.

If we are unable to accept an order because of stock availability, a material pricing error or another legitimate reason, we will notify you promptly and refund any payment taken for the unfulfilled order.

We will not cancel accepted orders arbitrarily.

Please ensure that the contact, delivery and payment information provided during checkout is accurate.

If you notice a mistake, contact us as soon as possible at theteam@slaybae.co.uk.

Your statutory cancellation and refund rights continue to apply once an order has been accepted.

7. Delivery

We aim to prepare and dispatch orders promptly.

Available delivery methods, charges and estimated timescales are shown during checkout or in our Shipping Policy.

Unless an alternative delivery period has been agreed, we will deliver goods without undue delay and within the period required by UK consumer law.

If delivery is delayed or an agreed delivery date is missed, you may have the rights to cancel or receive other remedies provided by law.

Because occasionwear is often purchased for a particular event, please contact us before ordering if delivery by a specific date is essential.

Where we expressly agree to an essential delivery deadline, your legal rights regarding that deadline will apply.

Slay Bae remains responsible for the goods until they come into your physical possession, or that of someone you have nominated to receive them, subject to the applicable statutory rules.

Ownership of purchased goods passes to you once payment has been received in full and the goods have been delivered.

For further details, please refer to our Shipping Policy.

8. Returns & Refunds

We want every Slay Bae customer to feel confident purchasing preloved occasionwear.

For eligible online purchases, you generally have the right to cancel within 14 days of receiving your order, without providing a reason.

You then have a further 14 days after notifying us of cancellation to return the goods.

We offer free UK return postage for eligible online orders delivered within the UK, using the return arrangements provided by Slay Bae.

To request a return or exercise your right to cancel, please email theteam@slaybae.co.uk.

You are welcome to try on a garment at home as you would in a boutique.

Please handle garments carefully. Where handling beyond what is necessary to inspect an item has diminished its value, a lawful deduction from the refund may apply.

Any such deduction will be assessed in accordance with UK consumer law.

Where you cancel an entire online order, we will also refund the original standard delivery charge you paid, where applicable. Additional charges for a more expensive delivery option do not necessarily have to be refunded.

Refunds will be processed without undue delay and within the statutory timeframe.

Sale-priced and preloved items are not automatically excluded from statutory cancellation rights.

Please read our full Returns & Refunds Policy for instructions, deadlines and the model cancellation form.

9. Faulty or Incorrect Products

All products sold by Slay Bae must comply with the Consumer Rights Act 2015.

This includes requirements for goods to be as described, of satisfactory quality and fit for their intended purpose, taking account of factors such as age, price and disclosed condition.

If an item arrives faulty, damaged or materially different from its description, please contact us at theteam@slaybae.co.uk.

We may ask for your order number, details of the problem and photographs to help us investigate.

Your statutory remedies may include a repair, replacement, price reduction or refund, depending on the circumstances.

Because many of our garments are one-of-a-kind, an identical replacement may not always be available.

We will provide the remedy required by applicable law.

Nothing in these terms limits your rights relating to faulty or misdescribed goods.

10. Slay Bae Dressing Room

Slay Bae may offer customers the opportunity to view and try on garments in person at our Milton Keynes Dressing Room.

Appointments are subject to availability and any booking arrangements communicated when the appointment is made.

We aim to provide a personalised and welcoming shopping experience.

Garments available for appointments may also be offered for sale online unless expressly reserved.

Purchases completed in person at the Dressing Room are generally not subject to an automatic change-of-mind cancellation right.

However, statutory rights relating to faulty or misdescribed goods always apply.

Where a customer purchases and pays for an item online and subsequently collects it at the Dressing Room, the applicable distance-selling cancellation rights will generally continue to apply.

If separate terms apply to an optional paid styling service, these will be clearly communicated before the booking is confirmed.

11. Discounts, Promotions & Rewards

From time to time, Slay Bae may offer promotional discounts, reward points or other customer benefits.

Promotional offers may be subject to separate conditions, including eligibility, expiry dates and any minimum spending requirements.

These conditions will be communicated as part of the relevant promotion.

Discounts and reward benefits cannot be exchanged for cash unless expressly stated otherwise.

Participation in a promotional or loyalty programme does not affect your statutory consumer rights.

12. Customer Accounts

You may be able to create an account to manage your details, purchases or preferences.

You are responsible for providing accurate information and keeping your login credentials secure.

Please notify us if you believe your account has been accessed without authorisation.

We may suspend access where reasonably necessary to protect account security, prevent fraud or address unlawful activity.

Such action will not remove any existing statutory rights relating to purchases.

13. Website Content & Intellectual Property

Slay Bae's name, branding, original website content, design elements and other materials owned by or licensed to us are protected by applicable intellectual property laws.

Photographs, brand names and trademarks belonging to third parties remain the property of their respective owners.

Customers may use our website for lawful personal shopping purposes.

You must not reproduce or commercially exploit protected content without the necessary permission, except where permitted by law.

14. Customer Reviews & Feedback

We welcome genuine customer reviews and feedback.

By submitting content for publication, you confirm that you have the necessary rights to share it and that it does not contain unlawful, misleading or abusive material.

You give us permission to display and use submitted reviews for operating and promoting Slay Bae, subject to applicable law and any specific permissions required.

We may moderate reviews where reasonably necessary, but we will not deliberately misrepresent customer feedback or present fabricated reviews as genuine.

15. Privacy & Personal Information

We process personal information in accordance with applicable UK data protection law and our Privacy Policy.

This may include information necessary to process orders, arrange deliveries, handle returns, manage showroom appointments and communicate with customers.

Please see our Privacy Policy for more information:

https://www.slaybae.co.uk/policies/privacy-policy

16. Third-Party Services

Our online store is powered by Shopify and may use third-party providers for payment processing, delivery, customer communications and other services.

Some third-party payment or optional services may have their own terms.

Slay Bae remains responsible for its legal obligations as the seller of goods purchased directly from our business.

Links to independent third-party websites are provided for convenience. We do not control their content or privacy practices.

17. Website Availability & Errors

We aim to keep our website accurate, accessible and secure.

Occasionally, technical errors, temporary interruptions or inaccurate information may occur.

We may correct website content, product information or technical issues when necessary.

If a material error affects an order, we will contact the customer and deal with the matter fairly and in accordance with applicable consumer law.

We will not use website-error provisions to remove rights under an accepted contract.

18. Liability

Nothing in these Terms of Service excludes or restricts liability that cannot legally be excluded or restricted.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory rights under consumer protection law.

We are responsible for loss or damage caused by our breach of contract or failure to use reasonable care and skill where that loss or damage is reasonably foreseeable.

We are not generally responsible for business losses arising from products supplied to consumers for personal use, except where applicable law requires otherwise.

These terms do not affect any remedy available to you under applicable consumer law.

19. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, services or legal obligations.

The latest version will be available on our website with its revision date.

Changes will not retrospectively remove rights arising under orders already accepted.

20. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protections and jurisdictional rights that apply to you.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of your home jurisdiction.

Nothing in this section removes rights that cannot legally be excluded.

21. Contact Us

For questions about orders, returns, products or these terms, please contact:

Slay Bae

Style Club Group Limited

Registered office:  Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes MK14 6GD

Company number: 17286922

Email: theteam@slaybae.co.uk

Website: www.slaybae.co.uk

Thank you for shopping with Slay Bae and choosing to give beautiful occasionwear a new chapter.