Refund policy

Last updated: 1st June 2026

Welcome to Slay Bae. We offer clothing rentals through Membership Plans. Because our products are rented garments rather than permanently purchased items, our return and refund terms differ from standard retail stores.

By placing an order or subscribing to a membership, you agree to the terms below.

1. Rental Returns

Membership Rentals

Members must return rented items by the date specified in their account, rental confirmation email, or return instructions.

Returns must be sent using the provided return method where applicable.

2. Return Condition Requirements

We understand rented clothing is worn. We do not expect garments to be returned in brand-new condition.

We ask that items be returned:

  • In wearable condition
  • Free from excessive stains, odours, pet hair, or avoidable damage
  • With original tags, accessories, and components where applicable

Normal Wear & Tear

We accept reasonable wear resulting from normal use, including minor signs of wear that occur during ordinary use.

Damage Beyond Normal Wear

Charges may apply where items are returned with:

  • Permanent stains
  • Tears, burns, or rips caused by misuse
  • Missing parts or accessories
  • Alterations made without permission
  • Damage requiring replacement

We reserve the right to assess repair or replacement costs reasonably and fairly.

3. Cleaning Policy

Please do not wash or dry clean rented garments unless specifically instructed.

All garments are professionally cleaned and sanitised by us after return.

4. Lost, Stolen or Non-Returned Items

Customers remain responsible for rented items until they are received back by us.

Where an item is:

  • Lost
  • Stolen
  • Not returned
  • Returned damaged beyond repair

we may charge the replacement cost or fair market value of the item.

We may deduct these amounts from the payment method used at checkout where authorised.

6. Refund Eligibility

Rental Fees

Rental fees are generally non-refundable once an order has shipped.

Refunds may be considered in limited situations, including:

  • We are unable to fulfil your order
  • The item arrives significantly damaged or unusable
  • You receive the wrong item
  • Delivery delays caused directly by us make the rental period unusable

Membership Fees

Membership payments are generally non-refundable after billing unless required by law.

If you cancel your membership:

  • Your benefits remain active until the end of the billing cycle
  • No partial or prorated refunds will normally be provided
  • Future recurring charges will stop after cancellation

7. Membership Cancellation

You may cancel your membership at any time through your account or by contacting us.

Cancellation will take effect at the end of your current billing period unless otherwise stated.

Any rented items must still be returned according to your membership terms.

Outstanding fees may prevent cancellation from taking effect.

8. Membership Credits

Credits roll over for one month only after which any unused credits will be forfeited.

9. Faulty, Incorrect or Damaged Deliveries

Please inspect your order upon delivery.

If you receive:

  • An incorrect item
  • A faulty garment
  • An item damaged in transit

please contact us within 48 hours of delivery with photographs where possible.

We will work with you to arrange a replacement, credit, or refund where appropriate.

 

10. Hygiene & Eligibility Restrictions

For hygiene reasons, some items may be excluded from rental or subject to additional return requirements.

We reserve the right to refuse future rentals where items are repeatedly returned late, excessively damaged, or in unsanitary condition.