Returns & Refunds Policy

Last updated: 16 October 2026

At Slay Bae, we believe finding your perfect outfit should be a beautiful experience from start to finish.

We specialise in carefully selected preloved occasionwear, giving beautiful dresses a new chapter at a fraction of their original retail price.

We want you to shop with confidence, so we've made our returns and refunds policy as clear and straightforward as possible.

1. Preloved Clothing & Condition

Slay Bae sells preloved and, where stated, new or unworn occasionwear.

Each garment is individually described and given a condition rating to help you make an informed purchase. As some items are preloved, they may show signs of previous wear consistent with their stated condition.

We aim to disclose any noticeable imperfections, alterations or defects within the product description or accompanying photographs.

Please check the description, condition rating, size and measurements carefully before ordering.

All purchases are protected by your statutory consumer rights, including your rights under the Consumer Rights Act 2015.

2. Online Returns — 14-Day Cancellation Right

We hope you absolutely love your Slay Bae purchase. However, if you change your mind, you generally have the legal right to cancel an online purchase within 14 days of receiving your order.

You do not need to provide a reason.

For orders containing several items delivered separately, the cancellation period generally runs from the day after you receive the final item.

To exercise your right to cancel, email theteam@slaybae.co.uk within the applicable cancellation period, stating clearly that you wish to cancel your purchase.

Please include your order number so we can identify your order quickly.

You then have a further 14 days from notifying us of your cancellation to return the garment.

Your statutory right to cancel does not depend on our approval of your return request.

3. Trying On & Returning Your Dress

We understand that finding the perfect fit is especially important when purchasing occasionwear.

You are welcome to try your dress on at home, just as you would in a boutique.

We kindly ask that you handle the garment carefully and avoid wearing it beyond what is necessary to assess its fit, appearance and suitability.

Where possible, please return the dress with its original packaging, labels and any accessories supplied.

If an item has been handled beyond what is necessary to inspect it, and this has diminished its value, we may make a reasonable deduction from the refund in accordance with UK consumer law.

For example, wearing a dress to an event, staining it, damaging it or making alterations may result in a reduction in its resale value.

We will not automatically reject a statutory cancellation simply because an item has been tried on, packaging has been opened or a tag has been removed.

Any lawful deduction will reflect the actual reduction in value caused by handling beyond what is necessary.

4. How to Return Your Purchase

To arrange a return, please contact:

Email: theteam@slaybae.co.uk

Returns address: Slay Bae, Milton Keynes Business Centre  Foxhunter Drive, Linford Wood, Milton Keynes MK14 6GD

Please include your order number and the item you wish to return.

We will provide you with a tracked return label

For change-of-mind returns, customers are responsible for return postage unless free returns were offered at the time of purchase or Slay Bae has agreed to cover the cost.

Where the garment is faulty, incorrectly described or incorrect, we will cover reasonable return postage where required by law.

Please do not send returns to the Slay Bae Dressing Room unless we have confirmed that it can accept your return.

5. Refunds & Processing Times

For a valid cancellation of an online order, we will refund the amount you paid for the returned garment, subject to any lawful deduction for diminished value caused by excessive handling.

Refunds will be made using your original payment method unless you expressly agree otherwise.

We will issue your refund without undue delay and no later than 14 days after receiving your returned goods or receiving evidence that you have sent them back, whichever is earlier.

If you cancel before the goods have been dispatched, we will refund you within the applicable statutory timeframe.

Your payment provider may take additional time to display the refund in your account.

6. Faulty, Damaged or Incorrect Items

We carefully inspect and describe our garments, but if something isn't right with your order, we're here to help.

If your garment arrives faulty, materially different from its description, damaged in transit or if you've received the wrong item, please contact:

theteam@skaybae.co.uk

Please provide your order number, a description of the problem and photographs where possible.

Under the Consumer Rights Act 2015, goods purchased from a business must be as described, of satisfactory quality and fit for their intended purpose, taking into account factors such as their age, price and stated condition.

This applies to preloved clothing as well as new clothing.

You may be entitled to a refund if eligible faulty goods are rejected within the statutory 30-day period. After that period, rights to a repair, replacement, price reduction or refund may apply, depending on the circumstances.

Because many Slay Bae garments are individual, one-of-a-kind pieces, an identical replacement may not be available.

We will provide the remedy required by law and cover reasonable return costs where applicable.

Your statutory rights are not affected by our garment condition ratings or any disclosed imperfections.

7. Showroom Purchases

Customers visiting the Slay Bae Dressing Room can try on garments and purchase their chosen pieces in person.

For purchases completed in person at our showroom, there is generally no automatic statutory right to return an item simply because you have changed your mind.

We do not routinely offer change-of-mind refunds on purchases completed in the showroom unless a different arrangement has been expressly agreed at the time of purchase.

However, your statutory rights concerning faulty or misdescribed goods always apply.

If you purchase and pay for a garment online and subsequently collect it from the showroom, the applicable online cancellation rights will generally still apply.

8. Exchanges

As many Slay Bae garments are individual preloved pieces, we cannot guarantee that another size, colour or identical style will be available.

If you would prefer a different dress, you may return an eligible online purchase in accordance with this policy and place a new order.

Where a garment is faulty, your statutory rights to the appropriate remedy remain unaffected.

9. Sale & Discounted Items

Items purchased during promotions or at reduced prices are subject to the same statutory consumer rights as full-priced garments.

A discounted or preloved item is not automatically excluded from an online change-of-mind return.

Any specific imperfections disclosed before purchase will be taken into account when assessing whether an item meets the required standards.

10. Lost or Delayed Deliveries

Slay Bae remains responsible for goods until they are delivered to you or to a person you have nominated to receive them, subject to applicable consumer law.

If your parcel is lost, arrives damaged or fails to arrive within the agreed delivery period, please contact us so we can investigate and provide the appropriate resolution.

For more information about delivery times and charges, please see our Shipping Policy.

11. Your Statutory Rights

Nothing in this Returns & Refunds Policy excludes or restricts your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12. Contact Us

If you have any questions about your purchase, we're always happy to help.

Slay Bae

Website: www.slaybae.co.uk

Email: theteam@slaybae.co.uk

Business address:  Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes MK14 6GD