Returns, Cancellations & Refund Policy

Last updated: 1st June 2026

Welcome to Slay Bae.

Slay Bae offers clothing on a one-off rental basis. As our garments are rented for a specific period rather than permanently purchased, our returns, cancellations and refund terms differ from those of a standard retail store.

By placing a rental order with Slay Bae, you agree to the terms below.

1. Rental Returns

All rented items must be returned by the return date stated in your order confirmation or return instructions.

Please use the return method and packaging provided or specified by Slay Bae, where applicable.

You are responsible for your rented item until it has been returned in accordance with our return instructions.

Please ensure your return is handed over to the relevant delivery provider by the deadline specified in your return instructions and keep your proof of postage until your return has been confirmed.

2. Late Returns

Returning your rental on time is really important, as your garment may be booked by another customer immediately after your rental period.

If you think your return is going to be late, please contact us as soon as possible.

Late returns will be charged at £10 per item, per day overdue.

The late fee will apply for each day the item remains overdue until it has been returned in accordance with our return instructions.

If an item is not returned and we reasonably consider it to be lost or unreturned, the terms set out in Section 5 may apply.

Repeated late returns may result in future rental orders being refused or restricted.

You will not be charged a late fee where you can demonstrate that you handed the parcel to the specified delivery provider correctly and within the required timeframe, but the parcel was subsequently delayed by the delivery provider. Please retain your proof of postage or return receipt.

3. Return Condition Requirements

We understand that rented clothing is made to be worn, and we do not expect garments to be returned in brand-new condition.

We ask that all items are returned:

• In wearable condition
• Free from excessive stains, odours, pet hair or avoidable damage
• With all accessories and components supplied with the garment, where applicable
• Without unauthorised alterations or modifications

Normal Wear & Tear

We accept reasonable wear resulting from normal use, including minor signs of wear that may occur during your rental period.

Damage Beyond Normal Wear

Additional charges may apply where an item is returned with:

• Permanent or excessive stains
• Tears, burns or rips caused by misuse
• Missing parts or accessories
• Unauthorised alterations
• Damage requiring significant repair
• Damage that means the garment can no longer reasonably be rented

Slay Bae reserves the right to assess reasonable repair or replacement costs based on the nature and extent of the damage.

4. Cleaning Policy

Please do not wash, dry clean or otherwise attempt to clean rented garments unless specifically instructed by Slay Bae.

We take care of the cleaning for you.

All rented garments are professionally cleaned and prepared between rentals.

If an item requires additional specialist cleaning due to excessive staining or soiling beyond what would reasonably be expected from normal wear, an additional reasonable cleaning charge may apply.

5. Lost, Stolen or Non-Returned Items

You remain responsible for your rented item until it has been returned in accordance with our return instructions.

If an item is:

• Lost while in your possession
• Stolen while in your possession
• Not returned
• Returned damaged beyond reasonable repair

you may be charged an amount reflecting the reasonable replacement cost or value of the garment.

Where permitted and authorised, any applicable amount may be charged to the payment method associated with your rental order.

If your rental is lost or stolen, please contact us as soon as possible.

6. Cancellations

We understand that plans can change.

If you wish to cancel your rental, please contact us as soon as possible.

Cancellations made more than 7 days before the start of your rental period will receive a full refund of the rental fee.

Cancellations made 7 days or less before the start of your rental period are non-refundable, except where required by law or otherwise agreed by Slay Bae.

Once your order has been dispatched, it can no longer be cancelled and the rental fee will generally be non-refundable, subject to your statutory rights.

If Slay Bae has to cancel your rental because we are unable to provide the garment you booked, we will offer a suitable alternative where possible or provide a full refund.

7. Refund Eligibility

Rental fees are generally non-refundable once an order has been dispatched, subject to your statutory rights.

A refund or other appropriate resolution may be offered where, for example:

• We are unable to fulfil your rental order
• Your garment arrives significantly damaged or unusable
• You receive an incorrect item
• The garment is materially different from the item you ordered
• A delivery issue caused by Slay Bae means you cannot reasonably use the garment during your agreed rental period

Please contact us as soon as possible if there is a problem with your order so that we have the opportunity to resolve it.

Nothing in this policy affects your statutory rights.

8. Faulty, Incorrect or Damaged Deliveries

Please inspect your rental as soon as possible after delivery.

If you receive:

• An incorrect item
• A faulty garment
• An item damaged in transit
• An item that is not reasonably wearable

please contact us within 48 hours of delivery, where reasonably possible, and provide photographs showing the issue.

Please do not wear an item if you intend to report it as faulty or significantly damaged, unless the fault only becomes apparent during wear.

We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.

9. Delivery Delays

We will take reasonable steps to ensure your rental arrives in time for your selected rental period.

If a delay caused by Slay Bae or our delivery arrangements means your garment arrives too late for you to reasonably use it during your agreed rental period, please contact us immediately.

Depending on the circumstances, we may offer a replacement or refund.

We are not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer or circumstances outside our reasonable control, subject to your statutory rights.

10. Hygiene & Rental Restrictions

For hygiene reasons, certain garments or accessories may be subject to additional rental and return requirements.

Please follow any hygiene or care instructions supplied with your rental.

We reserve the right to refuse or restrict future rentals where a customer repeatedly:

• Returns garments late
• Fails to return rented items
• Returns garments excessively damaged
• Makes unauthorised alterations
• Returns garments in an unacceptable or unsanitary condition

11. Contact Us

If you have a question about a return, cancellation, refund, damaged item or late return, please contact the Slay Bae team through our Contact Us page.

When contacting us about an existing rental, please include your name, order number and rental date so we can help you as quickly as possible.