Shipping & Delivery Policy

Last updated: 1st June 2026

At Slay Bae, we aim to make renting fashion simple, fast and reliable.

This Shipping & Delivery Policy explains how we process and deliver our one-off rental orders.

1. Delivery Areas

We currently deliver to addresses within the United Kingdom.

At this time, we may be unable to deliver to certain remote locations, islands, PO boxes or international destinations.

Delivery availability will be confirmed at checkout.

2. Next-Day Delivery

We offer next-day delivery on eligible rental orders, subject to availability and the terms below.

Order Cut-Off Time

Orders placed before 12:00 PM (midday) on a business day may be eligible for next-day delivery.

For example:

• Order placed Monday before 12 PM → Delivery Tuesday
• Order placed Friday before 12 PM → Delivery Monday, unless weekend delivery is available

Orders placed after 12 PM will normally be processed on the following business day.

Next-day delivery is subject to garment availability, your selected rental dates, delivery location and courier availability.

3. Weekend & Bank Holiday Orders

Orders placed:

• After 12 PM on Friday
• On Saturday or Sunday
• On a Bank Holiday or public holiday

will normally be processed on the next business day.

Delivery times may be affected during peak periods, severe weather, courier disruption, strikes, Bank Holidays or other circumstances outside our reasonable control.

4. Rental Start Date

Your rental period begins on the rental start date confirmed when you place your order, unless otherwise stated.

Please make sure that the delivery address provided at checkout is correct and that arrangements are in place to receive your parcel where required.

If a delivery attempt is unsuccessful because nobody is available to receive the parcel, please follow the courier's instructions to arrange redelivery or collection as quickly as possible.

We cannot accept responsibility for delays caused by incorrect or incomplete delivery information supplied by the customer or failure to receive or collect a delivery, subject to your statutory rights.

5. Delivery & Returns

We offer free standard delivery and returns on Slay Bae rental orders, unless otherwise stated at checkout.

Your rental will include return instructions explaining how and when your garment should be sent back to us.

Please follow these instructions carefully and retain your proof of postage until your return has been confirmed.

Late returns are subject to our Returns, Cancellations & Refund Policy and may incur a £10 per item, per day late fee.

6. Tracking Your Order

Once your rental has been dispatched, you will receive a shipping confirmation email.

Where available, this will include:

• Your tracking information
• Courier details
• Estimated delivery information

Please use the tracking information provided to monitor your delivery.

Estimated delivery times provided by couriers may occasionally change due to circumstances outside our reasonable control.

7. Delayed Deliveries

We know you're renting your outfit for a reason, so getting it to you on time is important to us.

If your rental is significantly delayed, please contact us as soon as possible.

If a delivery issue caused by Slay Bae or our delivery arrangements means your garment arrives too late for you to reasonably use it during your agreed rental period, we will review the circumstances and, where appropriate, offer a replacement or refund.

Where a delay is caused by circumstances outside our reasonable control, we will still do our best to help find a suitable solution.

Nothing in this policy affects your statutory rights.

8. Incorrect Address Information

Customers are responsible for checking that all delivery information is complete and accurate before placing an order.

This includes:

• Full name
• House or building number
• Street address
• Apartment or unit number, where applicable
• Correct postcode

Slay Bae cannot accept responsibility for delays, failed deliveries or lost parcels resulting from incorrect or incomplete information supplied by the customer, subject to your statutory rights.

Additional delivery charges may apply if an order needs to be resent due to incorrect information provided at checkout.

9. Lost or Missing Deliveries

If your tracking information shows that your rental has been delivered but you have not received it, please contact us within 48 hours where reasonably possible.

Before contacting us, we recommend checking:

• Around your property or designated safe place
• With other members of your household
• With neighbours, where appropriate
• Any delivery photograph or information provided by the courier

We may need to investigate the delivery with the courier before providing a resolution.

Where appropriate, we may offer a replacement or refund depending on the circumstances and availability of the garment.

10. Returning Your Rental

Your return date will be provided in your order confirmation and/or return instructions.

Please return your garment using the return method specified by Slay Bae and hand the parcel to the relevant delivery provider by the required deadline.

Please keep your proof of postage.

If you return the parcel correctly and on time but it is subsequently delayed by the delivery provider, you will not be charged a late fee where you can provide evidence that the parcel was handed over within the required timeframe.

If you return your rental late, a £10 per item, per day late fee will apply in accordance with our Returns, Cancellations & Refund Policy.

11. Contact Us

If you have any questions about the delivery or return of your rental, please contact the Slay Bae team through our Contact Us page.

If your query relates to an existing rental, please include your name, order number and rental date so we can help you as quickly as possible.