Shipping policy

Last updated: 1st June 2026

At Slay Bae we aim to make renting fashion simple, fast, and reliable.

This Shipping Policy explains how we process and deliver rental orders for both Membership and Pay-As-You-Go customers.

1. Delivery Areas

We currently deliver to addresses within the United Kingdom

At this time, we may not deliver to certain remote locations, islands, PO boxes, or international destinations. Delivery availability will be confirmed at checkout.

2. Next-Day Delivery

We offer next-day delivery on eligible orders.

Order Cut-Off Time

Orders placed before 12:00 PM (midday) on a business day are eligible for next-day delivery.

For example:

  • Order placed Monday before 12 PM → Delivery Tuesday
  • Order placed Friday before 12 PM → Delivery Monday (unless weekend delivery is available)

Orders placed after 12 PM will be processed the following business day.

3. Weekend & Bank Holiday Orders

Orders placed:

  • After 12 PM on Friday
  • On Saturday or Sunday
  • During Bank Holidays or public holidays

will be processed on the next business day.

Delivery timelines may be extended during peak periods, severe weather, courier disruptions, or holidays.

4. Rental Start Date

Your rental period generally begins on the scheduled delivery date, not the order date, unless otherwise stated.

Please ensure someone is available to receive your order where required.

We are not responsible for missed deliveries due to incorrect shipping details or failure to receive a parcel.

5. Shipping Costs

We offer free shipping and returns across all plans 

6. Tracking Information

Once your order has shipped, you will receive:

  • A shipping confirmation email
  • Tracking details (where available)
  • Estimated delivery information

Please note that estimated delivery dates are not guaranteed.

7. Delayed Deliveries

While we work hard to meet delivery timelines, delays can occasionally happen due to courier issues, weather, strikes, or circumstances beyond our control.

If your order is significantly delayed and affects your rental period, please contact us and we will review the situation fairly on a case-by-case basis.

8. Incorrect Address Information

Customers are responsible for ensuring delivery details are accurate at checkout.

We are not responsible for delays, failed deliveries, or lost parcels resulting from:

  • Incorrect addresses
  • Missing apartment/unit numbers
  • Incorrect postcode information

Additional charges may apply for reshipment.

9. Lost or Missing Deliveries

If your tracking shows delivered but you have not received your parcel, please contact us within 48 hours.

We may investigate with the courier before issuing a replacement, store credit, or refund.